The Consumer Code for New Homes (CCNH) was launched at the end of November 2017 to try and improve several aspects of the home buying process, including marketing, sales and after-sales services.
The code delivers buyers with clear complaints procedures if they are unhappy after buying a new home from a developer enrolled in the CCNH.
The CCNH covers the pre-purchases stage and will look to make sure that all documentation provided to buyers is fair and easy to understand.
- Making sure that the buyer is given clear information about when the property will be available
- Explaining how deposits will be protected at exchange of contracts.
The CCNH also covers minimum standards for handover of new properties and the after-sales processes.
There will also be a complaints and disputes procedure which will include an independent dispute resolution service for all complaints made in writing to the housebuilder within two years of the completed purchase date of the new home.
There is however, a one-off fee of £120 to access this service and cover the costs.
It’s important to note that homeowners will only be covered by the CCNH if they have bought or are buying a new-build home from one of the code’s members, so it’s important to check.