A new housing complaints service is going to be launched in England to address the needs of homeowners and renters.
At present, there are different complaints bodies for housing issues, making it challenging for homeowners and tenants to make a complaint. In response, the government has confirmed its intention of launching a service that directs complaints to the right party, so issues with builders or landlords can be resolved.
The new scheme will require private landlords to register with a complaints system. They presently have the choice to do so but the government wants them, as well as new build home developers, leasehold property freeholders, and private student accommodation providers to join or face a £5,000 fine.
Although these changes will apply mostly to England, the government has stated that it will work on the proposals with Scotland, Wales, and Northern Ireland.
When the government consulted on its plans to improve the housing market complaints system, it received over 1,200 responses. It now plans to create a single point of access for all current schemes for housing redress.
A working group dedicated to redress reform will be established to improve practice. It will work with consumers and the housing industry to improve the handling of complaints and review standards.
Complaints systems aimed at social housing residents are being considered separately.