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The blueprint for consumer protection developed by CRL Management Ltd (“CRL”), one of the largest providers of structural defects warranties to the housing market, has been given the stamp of approval by the UK’s champion of consumer rights, the Trading Standards Institute (“TSI”).

The decision by TSI to grant Stage One approval of CRL’s Consumer Code will ensure that CRL’s warranties will be accepted by the majority of all UK mortgage lenders including Lloyds Banking Group and its subsidiaries such as Halifax and Birmingham Midshires.

Mark Finlay FRICS, Director of the Consumer Code for New Home Ownership said: “CRL looks forward to working with major lenders like Lloyds Banking Group, and close to one hundred other Banks and Building Societies, in new initiatives to safeguard consumers during what can be one of the most significant and potentially stressful transactions in their lives, in the process of becoming new-home owners.”

“CRL will continue to engage with Government and all-party parliamentary groups, with consumer groups, lenders and other key stakeholders to put in place mechanisms to protect home-owners.”

CRL, which has consistently been one of the UK’s and Ireland’s top-3 providers of structural defects insurance over the past decade commissioned a team of construction industry and trading standards professionals to author its Consumer Code for New Home Ownership in the UK, to promote and encourage the highest industry standards.  Housebuilders and developers who buy CRL warranties become listed on The Construction Register and bound by standards set out in CRL’s Technical Standards and The Consumer Code for New-Home Ownership in the UK.

CRL works with all of the UK and Ireland’s leading mortgage lenders including Lloyds Banking Group (Lloyds), Santander, Nationwide, Barclays, Royal Bank of Scotland (RBS), HSBC, and over ninety other lenders, who require new homes to benefit from a 10-year structural defects insurance policy or warranty, and who routinely and regularly accept policies arranged by CRL.

These lenders are typically Members of UK Finance (formerly the Council for Mortgage Lenders) and its on-line Lenders’ Handbook https://www.cml.org.uk/lenders-handbook/ is an excellent resource for builders, prospective homeowners and their conveyancers, to confirm CRL policies are accepted by their lender of choice.

Structural Defects Insurance

About CRL

CRL is an innovative, versatile and rapidly-growing construction insurance and warranty specialist, which arranges structural defects insurance to protect thousands of ambitious and innovative new ventures throughout the UK and Ireland. A Structural defects insurance policy protects clients against defects in design, workmanship, materials or components on the property for 10 years after completion. CRL arranges insurance solutions to businesses managing portfolios of new-build properties and to those engaged in building projects.

CRL works across a varied and complex range of builds, from large scale developments to diverse projects including timber frame constructions, prefabricated properties, mixed-use projects, conversions and insolvent properties. CRL gives its clients the confidence to build, dealing with complexities on their behalf. Recognised by the majority of mortgage lenders across the UK and Ireland, CRL is dedicated to providing high quality customer service, with a flexible approach, swift turnaround times and highly competitive premiums.


For more information, visit www.c-r-l.com


Specialists in Construction Insurance


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