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At CRL we are dedicated to giving you the best possible customer experience. So much so, that we have put together a series of pledges, to show our commitment to you.

Cost-effective structural defects insurance.

Right from the outset we decided that our customers deserved serious choice and value for money when selecting structural defects insurance - not a ‘one size fits all’, ‘take it or leave it’ monologue. At CRL we have listened to our customers and designed policies that give them real flexibility and support unique visions.

One face-to-face, single point of contact as and when you need us.

Don’t you just hate it when you get passed from pillar to post, around so called experts, press 1 for this and 2 for that? We do too. So we made a decision - give our customers one dedicated single point of contact. You get up-front, honest and helpful advice as and when you need it. You can even talk about the weather if you like. We’re here for you.

Clear and easy to understand policies and processes.

We’ve never understood why some insurers insist on making things as complicated as possible - time-wasting, unnecessary jargon, endless tables and small print. Frankly, there’s no need for it. At CRL we decided to strip it right back to what you actually need to know. Simple, easy to understand policies and processes. Then if you still need advice, you can call your dedicated account manager (See pledge 2).

A flexible approach to covering unusual projects.

Unlike some, we believe that your project vision and imagination (regardless of how crazy it may seem) should be allowed to become a reality. So, whether you are planning a basement conversion in Camden, a family treehouse in Twickenham or a timber-framed eco-build in Esher - we’ve got you covered.

High levels of customer satisfaction.

Enthusiasm, energy and ‘joie de vivre’ are our middle names - we love our customers and know that fully understanding your challenges means that we can support whatever venturous project you are planning. After all we’re certain you would rather be doing what you do best - your job. But don’t take our word for it, check out the kind comments from our valued customers.